SERVICES AND TRAINING PROGRAMS
SERVICES AND TRAINING PROGRAMS
Our Services and Training Programs
Browse the courses Resolution Management offers and download full course descriptions. Explore our additional solutions including Retreats, Interventions and Mediation.
- Conflict Management
- Diversity and Team Building
- Employee Effectiveness
- Supervision / Management
- Leadership Training
Conflict Management
3 courses
- Taking Control of Conflict
- Dealing with Difficult People
- Resolving Conflict at Work
Taking Control of Conflict
Taking Control of Conflict will show you how to identify the source of conflict and implement effective resolution strategies. You’ll learn how to successfully handle conflict and even prevent unnecessary conflict from occurring in the first place.
Dealing with Difficult People
Dealing with Difficult People will provide participants with techniques to enhance their skills for dealing with difficult people in the workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms, and develop more effective communication skills when confronted with a difficult person or situation.
Resolving Conflict at Work
Resolving Conflict at Work participants will learn to implement a positive four-step program to resolve conflict and work more cooperatively with others. The constructive handling of a disagreement is central to personal satisfaction and organizational effectiveness.
Diversity & Team Building
3 courses
- Mastering Cultural Competence
- Successful Conflict Management for the Culturally Diverse Workplace
- Skillful Communication and Collaboration
- Team Excellence
Mastering Cultural Competence
Successful Conflict Management for the Culturally Diverse Workplace
Successful Conflict Management for the Culturally Diverse Workplace will help you understand and respect people of other cultures and become understood and respected by them. It will explore different communication styles that exist in diverse workplaces. Participants will gain the necessary skills to neutralize conflict and prevent escalation and teach you to master how you think about yourself and others, how to speak and listen effectively to people with different backgrounds.
Skillful Communication and Collaboration
Skillful Communication and Collaboration will focus on how to structure and implement an effective communication process so that working with others will be a productive and enjoyable experience. The ability to build trust is a key competency for leaders today. Great leaders don’t dictate, they influence.
Team Excellence
Team Excellence is a program specifically designed to help teams clarify individual strengths and value individual contributions brought by each team member. Participants will develop strategies that encourage team innovation and problem solving to meet every challenge and increase team effectiveness.
Employee Effectiveness
- Attitude is Everything
- Leading Change at Every Level
- The Multi-Generational Workplace
- Resolving Conflict at Work
- Successful Conflict Management for the Culturally Diverse Workplace
- Customer Service Excellence
- Dealing with Difficult People
- Influencing Without Authority
- Initiating Difficult Conversations
- Effective Listening Skills
- Emotional Intelligence
- Creative Problem Solving
- Developing Positive Relationships at Work
- Social Media at Work
- Polishing Your Professional Image
- Productive Work Habits
- Team Excellence
- Time Management
- Put it in Writing
Attitude is Everything
Attitude is Everything provides individuals with the knowledge and skills to develop and maintain positive attitudes. Attitude is a highly personal and sensitive topic. As attitudes deteriorate, so do commitment, loyalty and most importantly, performance.
Leading Change at Every Level
Leading Change at Every Level will provide you with a clearer understanding of what happens to people when an organizational change initiative occurs. It also introduces the tools and techniques you can use to more effectively lead change efforts in your organization.
The Multi-Generational Workplace
This course will teach you what distinguishes each generation, how to appropriately communicate with each generation, and how to challenge assumptions commonly made about each generation. As a result, you will be better able to understand your colleagues of all ages and be more open to their strengths and contributions.
Resolving Conflict at Work
Resolving Conflict at Work participants will learn to implement a positive four-step program to resolve conflict and work more cooperatively with others. The constructive handling of a disagreement is central to personal satisfaction and organizational effectiveness.
Successful Conflict Management for the Culturally Diverse Workplace
Successful Conflict Management for the Culturally Diverse Workplace will help you understand and respect people of other cultures and become understood and respected by them. It will explore different communication styles that exist in diverse workplaces. Participants will gain the necessary skills to neutralize conflict and prevent escalation and teach you to master how you think about yourself and others, how to speak and listen effectively to people with different backgrounds.
Customer Service Excellence
Customer Service Excellence will help you achieve your customer service goals whether you work with customers face-to-face, by phone or via the internet. This course will help both employees and managers examine their attitudes about customer service in five critical areas.
Dealing with Difficult People
Dealing with Difficult People will provide participants with techniques to enhance their skills for dealing with difficult people in the workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms, and develop more effective communication skills when confronted with a difficult person or situation.
Influencing Without Authority
Influencing Without Authority will show you how to demonstrate authenticity and integrity through your interactions with others and how to have a strong sense of self-awareness laying the groundwork for mastering the art of influence. It goes beyond positions of power and encompasses more subtle skills like empathy and active listening.
Initiating Difficult Conversations
Initiating Difficult Conversations will assist you in navigating those inevitable conversations that are inherent in any workplace. Those conversations can create unhappiness, stress, tension, and impair and even destroy relationships. Developing the ability to handle them more effectively will result in stress reduction, increased confidence, improved relationships and productivity.
Effective Listening Skills
Effective Listening Skills will provide you with the tools to improve your listening skills in not only hearing what is being said, but also reading body language and facial expressions, discerning emotions and it often requires a high level of observation, empathy and analysis. Effective listening makes the person speaking feel valued, prevents miscommunication, speeds productivity, and creates more active forums of discussion.
Emotional Intelligence
Emotional Intelligence will provide you with the knowledge and tools to increase your level of self-awareness and control over your emotions. You’ll learn how to avoid self-sabotaging outcomes by altering how you perceive and respond to emotionally-charged situations and improve your ability to resolve conflict constructively building better and positive relationships.
Creative Problem Solving
Creative Problem Solving will show you how to use techniques that increase the number and variety of ideas in order to generate the best possible solution to the problem. This training reviews the basic concepts and allows you to put them into practice by applying them to a multi-part case study.
Developing Positive Relationships at Work
Developing Positive Relationships at Work will teach participants how to develop relationships with co-workers that are supportive, constructive, encouraging, and free from negative drama or conflict. As a result, employees will create a more harmonious office space, be able to work through disagreements, find more team solidarity, and ultimately have more job satisfaction.
Social Media at Work
Social Media at Work will teach you how to use social media effectively with caution and good judgement. An organization’s public image and reputation depend on it. Significant benefits such as creating loyal, long-term customers and improving relationships with employees and vendors can result when proper actions are taken to use social media successfully in your workplace.
Polishing Your Professional Image
Productive Work Habits
Productive Work
Habits is designed to teach employees how to kick bad habits and stay more focused on work throughout the day. There are many distractions that can dramatically cut into productivity and prompt procrastination. Employees will be taught how to work at a higher level, prioritize tasks more effectively, improve relationships with co-workers and bosses, and create long-lasting behavioral changes.
Team Excellence
Team Excellence is a program specifically designed to help teams clarify individual strengths and value individual contributions brought by each team member. Participants will develop strategies that encourage team innovation and problem solving to meet every challenge and increase team effectiveness.
Time Management
Time Management is a program you will learn which time-management style works best for you and how to eliminate bad work habits. As a result, you will be able to increase productivity, be more dependable, handle interruptions, feel in-control of your workweek and reduce stress.
Put it in Writing
Put it in Writing is a program designed to show the participant how to effectively prepare and present information in the form of a report. Many employees struggle in these areas and without the right information or the right delivery, a report can do more to hinder communication than support it. Quality reports help to add focus and context to decision making, manage expectations, and instill accountability and encourage best practices.
Supervision / Management
23 courses
- Balancing Priorities and Developing Productive Work Habits
- Managing the Challenge of Change
- Coaching for Development
- Skillful Communication and Collaboration
- Taking Control of Conflict
- Mastering Cultural Competence
- Dealing with Difficult People
- Delegating for Growth
- Developing Your Direct Reports
- Initiating Difficult Conversations
- Emotional Intelligence
- Essentials for the First Time Manager
- Motivating Employees to be Their Best
- Effective Presentation Skills
- Social Media at Work
- Strategic Communication
- Supervisor Communication Skills
- Supervision for the 21st Century
- Transition to Supervision
- Solid Business Writing
- Team Excellence
Balancing Priorities and Developing Productive Work Habits
Balancing Priorities and Developing Productive Work Habits addresses how to balance the complexity of multiple and conflicting tasks, deadlines, and expectations which often leads to difficulty identifying what’s most important, compromise in quality of work and lower morale. The transformation in our workplace brought about by today’s technology has amplified this challenge.
Managing the Challenge of Change
Managing the Challenge of Change will provide you with a clearer understanding of the dynamics when an organizational change occurs. It also introduces tools and techniques you can use to more effectively lead change efforts in your organization.
Coaching for Development
Coaching for Development is a program designed to give supervisors/managers the ability to coach their employees which will help increase your employees’ commitment and level of engagement. It will also aide you in achieving your own goals and make you more valuable to your organization.
Skillful Communication and Collaboration
Skillful Communication and Collaboration will focus on how to structure and implement an effective communication process so that working with others will be a productive and enjoyable experience. The ability to build trust is a key competency for leaders today. Great leaders don’t dictate, they influence.
Taking Control of Conflict
Taking Control of Conflict will show you how to identify the source of conflict and implement effective resolution strategies. You’ll learn how to successfully handle conflict and even prevent unnecessary conflict from occurring in the first place.
Mastering Cultural Competence
Dealing with Difficult People
Dealing with Difficult People will provide participants with techniques to enhance their skills for dealing with difficult people in the workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms, and develop more effective communication skills when confronted with a difficult person or situation.
Delegating for Growth
Delegating for Growth is a program designed to help you decide what to delegate, how to match people with projects, clearly articulate desired outcomes, identify boundaries, and anticipate problems. By delegating tasks, the manager is handing a little bit of authority over to his or her subordinate, while at the same time keeping responsibility for completion of the task. Deciding what and when to delegate can be a delicate matter. Successful delegation can lead to improved quality of work.
Developing Your Direct Reports
Developing Your Direct Reports will teach you to learn the keys to effectively develop the skills of current employees. By creating a development plan and having a conversation with the employee about his or her direction in the organization, employers can greatly improve morale, productivity and job satisfaction.
Initiating Difficult Conversations
Initiating Difficult Conversations will assist you in navigating those inevitable conversations that are inherent in any workplace. Those conversations can create unhappiness, stress, tension, and impair and even destroy relationships. Developing the ability to handle them more effectively will result in stress reduction, increased confidence, improved relationships and productivity.
Emotional Intelligence
Emotional Intelligence is a 2-day course that will provide managers/supervisors with the knowledge and tools to increase their level of self-awareness and control over their emotions. They will learn how to avoid self-sabotaging outcomes by altering how they perceive and respond to emotionally-charged situations and improve their ability to resolve conflict constructively building better and positive relationships.
Essentials for the First Time Manager
Essentials for the First Time Manager is designed to help making the transition from doing work yourself to managing others less overwhelming and stressful. You will learn to successfully handle staff, projects, performance, conflict and even yourself as you evaluate and continuously improve your effectiveness as a manager.
Motivating Employees to be Their Best
Motivating Employees to be Their Best is designed to teach you how to tailor your leadership and communication style to better suit the needs of your employees. This will result in creation of a shared vision, build group identify, create a culture of ownership and establish a more collaborative, inspiring work environment.
Effective Presentation Skills
Social Media at Work
Social Media at Work will teach you how to use social media effectively with caution and good judgement. An organization’s public image and reputation depend on it. Significant benefits such as creating loyal, long-term customers and improving relationships with employees and vendors can result when proper actions are taken to use social media successfully in your workplace.
Strategic Communication
This course is designed for employees who want to sharpen their strategic communication skills and communicate more effectively in the workplace. In addition, this course will teach you how to use Intentional Communication to strengthen professional relationships and build a healthy and productive working environment.
Supervisor Communication Skills
Supervisor Communication Skills addresses the complexity of the supervisory role. This course will teach you how to be relatable, respectable, and a dependable supervisor able to keep all aspects of your team in check. As a result, you will have a clear direction, meet your employee’s needs, handle difficult conversations with ease, and boost your assertiveness as a boss.
Supervision for the 21st Century
Supervision for the 21st Century offers participants an introduction to the issues, challenges and typical situations related to supervising “frontline” employees. Emphasis will be on the supervisor as part of a management team committed to developing excellence in government.
Transition to Supervision
Solid Business Writing
Solid Business Writing will teach you how to craft writing that’s easier to read, get information out effectively, and reduce misunderstandings and mishaps. Overall, you will be able to create an image with words, increase communication, represent your level of competence, make less embarrassing mistakes, and get business done faster.
Team Excellence
Team Excellence is a program specifically designed to help teams clarify individual strengths and value individual contributions brought by each team member. Participants will develop strategies that encourage team innovation and problem solving to meet every challenge and increase team effectiveness.
Leadership Training
- Leadership 101
- Talk Like a Leader
- Fundamentals of Strategic Planning
- Succession Planning
Leadership 101
This course will give you the tools you need to hone your skills as a leader, from earning trust and respect, to leading through crisis and creating a vision to share. As a result, you will have more confidence in your ability to lead, will inspire a more collaborative work environment, and will be able to lead through any situation.
Talk Like a Leader
Talk Like a Leader will inspire enthusiasm in your employees by expressing passion and showing support. The program will show you how to minimize communication and delays in productivity by speaking and acting decisively.
Fundamentals of Strategic Planning
This program will help your organization develop a strategic plan that is right for your needs and will give you the tools to stick to and implement the plan effectively. As a result, you will be able to handle unforeseen problems, gain unexpected profits, be better able to analyze and weigh options, and be a visionary for the future.
Succession Planning
It is a reality that employees no longer stay with the same organization for decades but move from company to company chasing better opportunities and increased job satisfaction. This course will give you the tools to regain positive momentum after an important employee leaves and teach you how to create a pipeline of new talent and potential leadership.
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