We engaged Ms. Vendryes as a Consultant to handle very complex, sensitive and difficult staff dynamics in academic departments. Her unique ability to surface sensitive and difficult issues helped faculty develop concrete steps to move forward as a more unified group. Communication and morale in the department improved with the Resolution Management experience. Her methodology is skillful, forthright, persistent, and always professional. Through her interventions, I feel our departments are progressing toward a more cohesive team.

-Dr. Diane B. Call,
Queensborough Community College

I would like to acknowledge the success of the program – Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes Management Training. The program evaluation ratings are very positive. Participants rated the program and delivery highly across all areas. Thank you for your partnership in developing a curriculum tailored to the needs of our agency.

-Morine Comrie,
Employee Learning & Professional Development,
NYC Department of Finance

Resolution Management helped us focus on the challenges facing our office, and with your help, we were able to come up with feasible goals, objectives and action plans.

-Gloriana Waters
Vice Chancellor of Human Resources,
City University of New York

I was immediately impressed with Ouida’s ability to meet certain challenges, one of which was a disengaged group.

-Dorie Clay
Former SEEK Director,
New York City College of Technology

I highly recommend Resolution Management without reservation. Our staff now has an understanding of how to lead change initiatives and how each individual can play their specific role to move forward as a cohesive team.
Ouida Vendryes and her team expertly designed and facilitated engaging content that encouraged supervisors and managers to re-think their present modes of interaction and embrace new approaches.
I feel this department is now equipped to successfully handle employee issues on a more comprehensive level and I credit Resolution Management for this achievement.

-Sharon L. James,
Assistant Deputy Commissioner,
NYC Human Resources Administration

Working with you and your team of coaches at RM was a valuable experience. My staff gained important insights through their participation in the 360 Evaluation and the one-on-one coaching. Each participant developed an action plan to enhance their leadership capacity and were able to see tangible results from the coaching sessions. 

I personally have been able to enhance my own performance and ability to lead. The commitment to provide individualized skill development was greatly appreciated and has added to our continued growth as an office. 

The virtual workshop “Preparing for Supervision” allowed us to provide professional development for aspiring leaders as well. This program was well attended and well received. 

-JoAnne McLean Eronini, Deputy Director of Administration,
Assisted Outpatient Treatment Office,
NYC Department of Health and Mental Hygiene

We have used Ms. Vendryes services for several years for small and large groups that included the DiSC On-line Assessment. The results were fantastic! The participants are still talking about the benefits.

Ms. Vendryes was really strong with addressing conflicts in a constructive way and helped the group work through the issues and resolve them. Her caring style helps the participants to open up and get to the root of the problem.

-Miranda Harrison, Director of Parent Governance,
Executive Deputy Director of Training Operations,
NYC Administration for Children’s Services

Our work together has already contributed to my professional growth and the insights I have gained are beyond my expectations.

I found your ability to ask relevant questions, at the right moment during our sessions, helped me to gain a better perspective on the direction I need to go during this time in my career.

-Betty DuVerger, MSEd, Deputy Director/Counselor,
Executive Deputy Director of Training Operations,
The Percy E. Sutton SEEK Program, Baruch College

Ouida is the consummate professional who is insightful, thorough, and straightforward. She created a “safe space” for me to share and explore my thoughts and concerns while providing reflective feedback and probing questions.

I have been able to develop a functional plan to improve my leadership skills and continue my journey as a senior member of the Queens College administration.
She consistently demonstrated that she cared for me as an individual and a professional.

Vice President for Enrollment Management
& Student Retention, Queens College

As a result of my one-on-one coaching sessions with Ms. Vendryes, I am more confident as a leader and have the opportunity to highlight my strengths as well as work on my areas of development.

Ms. Vendryes is passionate about her work and is extremely professional. She is thoughtful and knowledgeable about her field.

-Kristy C. Perez, MSW, Director,
Executive Deputy Director of Training Operations,
The Percy E. Sutton SEEK Program, Baruch College

The time we spent strategizing about ways to approach different situations and people was very helpful to me

Coaching helped me learn to pay attention to how my words and actions are perceived by others so that I can make changes that allow me to be a more effective communicator and leader.

The coaching style was very effective. The “homework assignment” to email reflections within a few days of a session helped me remember and use the concepts we discussed during the sessions.

It was an overall wonderful experience and I think it will make a huge difference in my personal and professional life. Thank you, Ouida!

-Amita Toprani, Medical Director,
Executive Deputy Director
Of Operations, DOHMH

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