Virtual Training Programs

Browse our virtual training courses Resolution Management offers:

How to Be An Ally: A Courageous Response to Bias

An ally is someone who educates themselves about issues around inclusiveness, strives to find common ground with others and actively supports individuals from different groups. This course will explain the multi-faceted and complex role of being an ally and provides examples of how it can differ based on the level of circumstances that are being experienced. The reaction of an ally does not have to be “fight” or “flight” only. The goal of this training will be to arm participants with knowledge on all the different ways an ally can engage and take an active role to address or call attention to a wrongdoing they have witnessed.  Allies are an important component of a successful diversity & inclusion (D&I) initiative and can help organizations ensure the effectiveness of their programs.

  • Define Types of Bias
  • Understand the Role of an Ally
  • Differentiate Between Types of Allies
  • Identify the Characteristics and Skills of an Ally
  • Develop a Personal Action Plan to Become an Effective Ally


 Audience:  All Levels

Leadership From Home: How to be an Effective Remote Manager


Remote managers face several common challenges that threaten to undermine productivity and engagement.  As a remote leader you can offset these challenges and enhance responsibility/ownership and results.


  • Learn how to develop a new context about accountability – one in which team members and managers welcome responsibility and deliver agreed-upon results
  • Eliminate the blame game/citing confusion/uncertainty for inaction
  • Improve communication and listening skills.
  • Implement effective strategies for Video Conferencing with a meeting structure that yields results
  • Increase your ability to provide routine encouragement and support
  • Build stronger, more positive & productive relationships with direct reports, and your leadership team


Audience:  Managers & Supervisors


Strategic Communication


Being a manager means taking on a lot of responsibility. Delegating, disciplining, moving the company forward and promoting key workers just scratches the surface of a manager’s responsibility. Therefore, if there is a disconnect between a manager and his or her employees, there is a huge cost to pay in productivity, team building and communication. This course will teach you how to be a relatable, respectable and dependable manager who is able to keep all aspects of your team in-check. As a result, you will be able to have a clear direction, meet your employee’s needs, handle difficult conversations with ease, and boost your assertiveness as a leader.


  • Best practices for communication in the virtual workplace
  • Practical techniques for planning and initiating difficult conversations
  • Identify the characteristics of assertive behavior and include them in your interactions
  • De-escalate strong emotions appropriately
  • Manage your team in times of political unrest

Audience:  Managers & Supervisors (Employee version also available)

Emotional Intelligence

The workplace can be an emotional place.   It is critical to learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control.  Emotional intelligence is an essential element in the business world, especially in high-stress environments. If you are unable to control your emotions, they can preoccupy your thoughts and interfere with your ability to evaluate a situation objectively. Factor in the pandemic we are all facing, and the virtual work environment we’re still adjusting to, emotional stress has become a reality for many.                                                                                  

This program is designed to provide you with the knowledge and tools to develop your emotional intelligence. You will learn how to avoid self-sabotaging outcomes by altering how you perceive and respond to emotionally-charged situations. In addition, you will improve your ability to resolve conflict constructively, create a productive work environment, build and mend relationships, and bounce back from setbacks and disappointment.             

Receive your Everything DiSC® Agile EQ™ Profile and discover valuable insights that help you explore the concept of emotional intelligence and take an agile approach to workplace interactions.



  • Manage your emotions by recognizing how thoughts and emotions are connected
  • How to develop more positive relationships with others at work through empathy.
  • Keeping your composure and staying focused in stressful or high-pressure situations.
  • Explore how to use emotional intelligence to bounce back from setbacks.
  • Improve self-control by identifying physical cues that indicate your emotions may be taking over
  • Learn how to use assertive communication to express your needs and feelings appropriately
  • Using your emotions as a tool to improve the process of conflict resolution

 On-line per person assessment fee applies to this program


Audience:  Managers & Supervisors (Employee version also available)

DiSC® Management Strategies: Techniques and Tools for Managers 

Everything DiSC® Management is virtual training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience.

Using a research-validated learning model, participants recognize and understand the styles of the people they manage.


The result is managers who adapt their styles to manage more effectively.  You will discover:

  • Your DiSC® Management Style
  • Directing and Delegating Techniques
  • Motivation Strategies
  • Developing Others
  • Working with Your Manager

Participants learn about their strengths and challenges as managers and how to adapt to meet the needs of the people they manage—making them more effective managers.


Audience:  Managers & Supervisors

Coaching for Performance

The ability to coach helps you increase your employees’ commitment and level of engagement, and helps you avoid and handle problems that interfere with working relationships and productivity. Coaching others can also make it easier for you to achieve your own goals and make you more valuable to your organization.


Course Objectives:

  • Identify the value of providing timely, effective coaching with
  • Practice giving effective feedback and holding employees
  • Strategies for coaching employees when poor performance is a
  • Complete the Coaching Skills Inventory to assess your current strengths and areas for development as a
  • Learn a step-by-step meeting model for coaching staff
  • Discover effective strategies for managing employee
  • Establish and maintain a successful coaching relationship with your

 Audience:  Managers & Supervisors


Preparing for Supervision

New supervisors have a tremendous responsibility in today’s diverse workforce.  Developing good communication and people skills requires an investment of time and effort.                                                                                                

This virtual course will give them an introduction to the tools they need to make a smooth transition from employee to supervisor.

Concrete examples of communication tools that will help supervisors build a strong team, delegate tasks clearly, and keep employees engaged and productive will be covered.


Course Objectives:

  • Identify supervisory responsibilities
  • Explore the expectations of managers, co-workers, and subordinates
  • Identify the elements of effective communication
  • Discuss appropriate delegation and time management strategies
  • Discuss the importance of managing performance
  • Review and discuss case studies requiring critical supervisory skills. 

Audience: Entry level Supervisors



Leadership Coaching


Coaching helps you create a cultural change – in yourself and your organization. One-on-one coaching offers executives the best opportunity to grow, to feel more connected and confident and achieve higher levels of success in their field.


Leadership Coaching will help you:

  • Become a better leader
  • Communicate more effectively
  • Meet your goals faster
  • Focus on solutions instead of problems
  • Deliver better results with less effort
  • Increase productivity and job satisfaction
  • Inspire employees to do their best work
  • Encounter less conflict with staff
  • Improve staff retention rates

Through a series of sessions, an ARM coach guides you through the steps to unlock your full potential by setting specific personal goals. These goals will bring about a shift in perspectives and ideas in your workplace. A leadership coach also gives you the energy, drive, and determination to succeed.


363 for Leaders  


Everything DiSC 363® for Leaders isn’t just any 360. It’s a dynamic 360-degree feedback tool plus 3 personalized strategies for leaders to put into action immediately—a 360 + 3!


The richness of Everything DiSC® comes together with the research-based Eight Approaches to Effective Leadership framework to help any leader—emerging high-potentials and experienced executives alike—incorporate critical feedback from direct reports, peers, and bosses into a development plan to increase their effectiveness in a leadership role. Whether coaching one-on-one or working with small groups of aspiring leaders, this powerful set of resources includes tips, techniques, and step-by-step guidance to help you introduce Everything DiSC 363® for Leaders into an organization, get buy-in from senior leadership, determine the scope and timeline for implementation, and deliver a fully customizable 360-degree feedback and coaching offering that meets your client’s specific leadership development needs.  Sample report available upon request.


Working Together-Apart


Everyone has their own style and tendencies. When working virtually, we need to become more aware of our strengths and weaknesses and how to manage them. We don’t have our peers, leaders and other influencers around us to help point out when we need course-correction. Time and priority management is key.


Everything DiSC Workplace® delivers a comprehensive, easily customizable workplace development solution to engage every employee—regardless of title or position, department or function—in building more productive and effective relationships at work.


With Everything DiSC Workplace®, your employees will gain valuable insights about themselves AND others, discovering actionable ways to build more effective relationships with one another.


Combining virtual classroom training with online pre-work and follow-up tools, you can create a personalized learning experience to help participants understand and appreciate the different priorities, preferences, and values each individual brings to the workplace, and how they can learn to adapt to the style of others.


Work/Life Integration: Productive Work Habits


This course will offer strategies for coping with the strain of balancing work with family demands and interruptions. Learn how to build transition in and out of work, manage stress and fatigue, and become more productive working from home.


  • Learn time management strategies working from home that limit distractions and keep you focused
  •  Identify priorities and prioritizing workflow
  • Refining workspace and work time
  • Understanding your energy cycles for greater efficiencies
  • Understand how to maximize an effective home-office space and environment
  • Define a work/life balance strategy and how to integrate it into daily life

Audience: Managers and Front-Line Staff





My staff gained important insights through their participation in the 360 Evaluation and the one-on-one coaching. Each participant developed an action plan to enhance their leadership capacity and were able to see tangible results from the coaching sessions.

– JoAnne McLean Eronini, NYC Department of Health and Mental Hygiene

Communication and morale in the department improved with the Resolution Management experience

-Dr. Diane B. Call, Queensborough Community College

With your help, we were able to come up with feasible goals, objectives and action plans.

-Gloriana Waters, PhD, City University of New York

Ouida Vendryes and her team expertly designed and facilitated engaging content that encouraged supervisors and managers to re-think their present modes of interaction and embrace new approaches.

-Sharon L. James, PhD., NYC Human Resources Administration

The coaching style was very effective. It was an overall wonderful experience, and I think it will make a huge difference in my personal and professional life.

Amita Toprani, NYC Department of  Health and Mental Hygiene

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