Healthcare Training Programs

Browse our healthcare training courses Resolution Management offers:

Coaching helps you create a cultural change – in yourself and your organization. One-on-one coaching and Team Performance Coaching offers leaders the best opportunity to grow, to feel more connected and confident and achieve higher levels of success as a leader and on their teams.


Individual Performance Coaching

Through a series of coaching sessions, an RM coach guides you through the steps to unlock your full potential by setting specific personal goals. Goals that will bring about a shift in perspectives and ideas in your workplace. A leadership coach also gives you the energy, drive, and determination to manage barriers and succeed.  


Team Performance Coaching

RM helps companies get focused on what their team needs are, empowering them with the necessary tools to adapt and execute efficiently. Your team will focus on doing the things that matter with a clearer understanding. We help you build an environment where the individual’s work is aligned with the goals of the department and the organization. Just as the best athletes hire coaches to maximize their potential and meet tough goals, RM can do the same for the staff and team members of your organization to show teams how to make the most productive use of their time and talents.


Team Performance Coaching is invaluable for:

  • Solving personality clashes
  • Enhanced Teamwork & morale
  • Reversing negative mind-sets
  • Aligning individual and team goals

Take advantage of this laser approach to professional development and enhance your individual and/or team performance!

Productive Performance Review Conversations: 

Are You Part of the Solution, or Part of the Problem?

A performance appraisal is not an adversarial situation nor is it the occasion for social chitchat. When done properly, a performance appraisal is an essential communication link between two People. Too often an appraisal is left until the last minute and done in a hurry-the supervisor feels guilty, the employee feels let down, and the results vary from poor to terrible. 

Research indicates that more than half of professional and administrative employees working today do not understand how their work is evaluated. 

Click here for your complimentary guide! 

Crucial Conversations:

Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges virtually will pay off in terms of reduced stress, increased confidence, improved teamwork and higher productivity.


  • Understand the nature of difficult conversations and what it takes to handle them.
  • Identify the seven stages of handling difficult conversations.
  • Use empathy in a way that minimizes negative responses and strengthens relationships.
  • Apply best practices for preparing, initiating, and delivering the conversation.
  • Discover how to generate solutions and bring the conversation to a close.

Click here for your complimentary guide! 


My staff gained important insights through their participation in the 360 Evaluation and the one-on-one coaching. Each participant developed an action plan to enhance their leadership capacity and were able to see tangible results from the coaching sessions.

– JoAnne McLean Eronini, NYC Department of Health and Mental Hygiene

Communication and morale in the department improved with the Resolution Management experience

-Dr. Diane B. Call, Queensborough Community College

With your help, we were able to come up with feasible goals, objectives and action plans.

-Gloriana Waters, PhD, City University of New York

Ouida Vendryes and her team expertly designed and facilitated engaging content that encouraged supervisors and managers to re-think their present modes of interaction and embrace new approaches.

-Sharon L. James, PhD., NYC Human Resources Administration

The coaching style was very effective. It was an overall wonderful experience, and I think it will make a huge difference in my personal and professional life.

Amita Toprani, NYC Department of  Health and Mental Hygiene

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